Privacy policy

Dragon Nova Store ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase from dragonnovastore.com.

1. Information We Collect

When you interact with our store, we collect necessary information to fulfill your orders and enhance your shopping experience:

  • Order & Contact Details: Full name, delivery address, phone number, and email address.

  • Payment Information: Payments are processed securely via authorized, encrypted payment gateways. We do not store or access your full credit/debit card details.

  • Device & Browsing Data: IP address, browser type, operating system, and visited pages to ensure site performance and security.

2. How We Use Your Information

We use your information strictly for legitimate operational purposes:

  • Processing, fulfilling, and delivering your orders.

  • Communicating order confirmations, tracking updates, and customer support responses.

  • Coordinating with courier partners across the UAE to ensure timely delivery.

  • Protecting against fraudulent transactions and unauthorized site activity.

  • Sending promotional offers (only if you have opted in to our newsletter).

3. Sharing Your Information

We do not sell or rent your personal information. We only share necessary data with trusted service providers essential for operations:

  • Shopify: Infrastructure and e-commerce platform hosting.

  • Logistics & Courier Partners: Domestic and international delivery services.

  • Payment Processors: Authorized banking gateways for transaction settlement.

  • Legal Compliance: Regulatory or law enforcement entities if required under applicable UAE law.

4. Cookies

Our site uses essential cookies to remember your cart items, maintain preferences, and optimize site speed. You can disable cookies at any time via your browser settings.

5. Data Security & Retention

We maintain strong physical and electronic safeguards to prevent unauthorized access or disclosure of your data. We retain order records only for as long as required to satisfy fulfillment and accounting obligations.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data stored with us. You may also unsubscribe from marketing communications at any time.

7. Contact Us

For any inquiries regarding this Privacy Policy or your personal information, reach out to: